You can create a ticket using the New Ticket form option. You can also update a ticket by adding a note or an attachment, track your ticket status, or cancel your ticket. Download Instructions
You can create a new ticket by entering details on the New Ticket form or selecting an option from the list of common requests.
To create a ticket, perform these steps:
To update a ticket
To cancel a ticket
To cancel the ticket, click Cancel Ticket. Based on the configurations by the system administrator, it might be mandatory to add a note to state the reason for cancelling the ticket.