Can I change my health plan after I enroll?

Yes. In the first 90 days, you can change your health plan for any reason. After that, unless you have a
special reason, you cannot change your health plan until your Medicaid recertification date. Reasons
are listed on the Health Plan Change Request form. For a copy of the form, go to Member resources

We will send you a letter telling you when you can choose a new health plan without a special reason.
To learn more, call us toll free at 1-833-870-5500 (TTY: 1-833-870-5588). Or use the chat tool to chat
with us online.

Show All Answers

1. What is NC Medicaid Managed Care?
2. What is NC Medicaid Direct?
3. Is Medicaid eligibility changing?
4. What is a primary care provider (PCP)?
5. What is a health plan?
6. Do I have to choose a health plan?
7. Will I lose any services when I enroll?
8. What do I need to do?
9. What is the deadline to enroll?
10. What happens after I enroll?
11. Can I change my health plan after I enroll?
12. When can I call to get help?
13. Can I keep my current primary care provider (PCP)?
14. Why can I only visit certain doctors?
15. What if I have a scheduled visit with a doctor who is not in my health plan’s network?
16. What if I have a chronic health condition, standing appointments or an upcoming surgery/procedure?