Do I have to choose a health plan?

It depends. Most people in NC Medicaid must choose a health plan. Some people can choose to
stay in NC Medicaid Direct. They will not need to choose a plan.

To find out if you must enroll, go to Who must enroll in NC Medicaid Managed Care? at
ncmedicaidplans.gov/learn/who-must-enroll-nc-medicaid-managed-care. If you still have questions,
call us toll free at 1-833-870-5500 (TTY: 1-833-870-5588). Or use the chat tool to chat with us online.

Show All Answers

1. What is NC Medicaid Managed Care?
2. What is NC Medicaid Direct?
3. Is Medicaid eligibility changing?
4. What is a primary care provider (PCP)?
5. What is a health plan?
6. Do I have to choose a health plan?
7. Will I lose any services when I enroll?
8. What do I need to do?
9. What is the deadline to enroll?
10. What happens after I enroll?
11. Can I change my health plan after I enroll?
12. When can I call to get help?
13. Can I keep my current primary care provider (PCP)?
14. Why can I only visit certain doctors?
15. What if I have a scheduled visit with a doctor who is not in my health plan’s network?
16. What if I have a chronic health condition, standing appointments or an upcoming surgery/procedure?